At Adaptations Wellness, we are committed to protecting the privacy and security of our clients’ information. This Privacy Policy, including our SMS Terms and Conditions, outlines the types of information we collect, how it is used, and the measures we take to protect your privacy when you use our services, including any texting and messaging services provided through RingCentral.

Information Collection and Use

Personal Information: We collect personal information that you voluntarily provide to us when you register for our services, schedule an appointment, or communicate with us. This may include your name, contact information, health history, and treatment preferences. This information is used to manage your account, provide services, and communicate with you about your care.

Health Information: As a healthcare provider, we collect and manage health information necessary to provide you with appropriate care. This includes medical history, treatment records, and other health-related information.

Communications: We use RingCentral to facilitate texting and messaging services. These communications may include appointment reminders, health tips, and responses to your inquiries.

SMS Terms and Conditions

SMS for Consent Communication

• Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

• Upon consenting to receive text messages from Adaptations Wellness, you may receive communications related to appointment reminders, health updates, and promotional messages. Please note that standard messaging disclosures apply.

Message Frequency

• Our SMS message frequency is estimated to be 3-5 text messages daily across all users, unless conversation is initiated by the patient, then frequency will be more.

Potential Fees for SMS Messaging

• Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

• Customers may opt-in for SMS messaging from Adaptations Wellness verbally during a call initiated through our website adaptationswellness.com. Customers will be asked for their consent explicitly.

Opt-out

• Customers can opt-out of SMS messaging from Adaptations Wellness by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at adaptationswellness.com.
• Visit adaptationswellness.com for privacy policy and adaptationswellness.com for Terms of Service.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information. These measures include encryption, access controls, secure communication channels, and physical security practices.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and service offerings. If we modify our Privacy Policy, we will update the “Last Updated” date and such changes will be effective upon posting.